If you would like to return your product, please contact us via email at firstname.lastname@example.org. To find out whether your product is eligible for return or not, please carefully review our Terms & Conditions. Products are not eligible for return after 30 days from order date. We guarantee a 30-day return on all of our products as long as there is no wear and tear on the product as outlined in our Terms & Conditions. When we receive the product, our quality specialists will perform a thorough evaluation and we will inform you of our results via email. This process can take up to 30 days for a full refund.
If you crack or break any part of your watch, contact us via the contact form found on our "Contact Us" page in order to determine if the damage can be repaired. If it is determined that repairs can be made and that the repairs are within the limited warranty, then we will contact you in regards to your product. Please note that repairs are subject to charges.
To ensure the authenticity of your ALIK & CO. product, we ask that you only purchase directly from our website or one of our authorized vendors. Currently, our authorized vendors are: Fancy and TheMall App. If you purchase a product from anywhere else, then the product is NOT covered under the limited warranty and we do not guarantee the authenticity of the product.
All ALIK & CO. timepieces are water-resistant/splash-resistant up to 3 ATM. We do not recomend prolonged exposure to water or submerging your timepiece in water. It is safe to wash your hands with your timepiece as long as you are not flowing a stream of water over your timepiece.
Changing the straps requires no additional tools. To remove your strap, gently pull the strap clip inward and the strap will become loose. Place your strap back into place and pull on the strap clip to reposition your strap on the watch. Exercise caution when maneuvering the strap clip. If it falls out of the strap, it can easily be placed back in.
To adjust the size of your stainless steel strap, place your watch on a flat surface. On the bottom strap, you will find a strap sizer. On the strap sizer is an engraved arrow. Using the provided sizer tool, place the sizer tool inside the opening and pull away from the strap sizer. Once the strap sizer is unlocked, adjust the size to best fit your comfort. Lock the strap sizer in place by firmly pressing down on the strap sizer.
1. Our stainless steel straps are adjustable and are made to fit all. 2. Our genuine leather straps are designed to fit most. If you find that the leather strap does not fit you, please contact us using our contact form.
Make sure to keep it as dry as possible at room temperature. The dial is water-resistant up to 3 ATM, meaning it is resistant to splashes and rain. Avoid prolonged exposure of the genuine leather strap to water. Keep your timepiece in a safe location away from harsh environments such as extreme heat that can damage your timepiece.
We focus our efforts on building the economy in the local areas, that is why we work hard to include local organizations by working with a trusted non-profit humanitarian organization. Learn more about our non-profit collaborators HERE.
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