Although we offer free international shipping, you may be subject to import duties and taxes, which will be collected when the shipment reaches your delivery address. You will be responsible for the payment of any such import duties and taxes. It should be understood that we have no control over these charges and since these charges vary by country, we cannot predict the amount. We recommend contacting your local customs department for any further information. Please review our Terms of Use for more information.
Sales tax will be added to the price of the purchases as deemed required by us. All purchases will be made in U.S. Dollars (USD). All taxes, including value added tax (VAT) is in congruence with legislations or conventions. For any orders being shipped to an address outside of the European Union, the VAT will not apply. For such deliveries, you may be subject to import duties and taxes, which will be collected when the shipment reaches your delivery address. You will be responsible for the payment of any such import duties and taxes. It should be understood that we have no control over these charges and since these charges vary by country, we cannot predict the amount. We recommend contacting your local customs department for any further information. Please review our Terms of Use for more information.
If you would like to return your product, please contact us via email at info@alikco.com. To find out whether your product is eligible for return or not, please carefully review our Terms & Conditions. Products are not eligible for return after 30 days from order date. We guarantee a 30-day return on all of our products as long as there is no wear and tear on the product as outlined in our Terms & Conditions. When we receive the product, our quality specialists will perform a thorough evaluation and we will inform you of our results via email. This process can take up to 30 days for a full refund.
No, your watch is not covered for water damage in the limited warranty. Please review the Terms & Conditions for more information on the limited warranty.
Yes. A dead battery is covered in the limited warranty. If your battery dies within the 2-year limited warranty time period, you can contact us for further instructions on replacing your battery.
If you crack or break any part of your watch, contact us via the contact form found on our "Contact Us" page in order to determine if the damage can be repaired. If it is determined that repairs can be made and that the repairs are within the limited warranty, then we will contact you in regards to your product. Please note that repairs are subject to charges.
To ensure the authenticity of your ALIK & CO. product, we ask that you only purchase directly from our website or one of our authorized vendors. Currently, our authorized vendors are: Fancy and TheMall App. If you purchase a product from anywhere else, then the product is NOT covered under the limited warranty and we do not guarantee the authenticity of the product.
All ALIK & CO. timepieces are water-resistant/splash-resistant up to 3 ATM. We do not recomend prolonged exposure to water or submerging your timepiece in water. It is safe to wash your hands with your timepiece as long as you are not flowing a stream of water over your timepiece.
Yes. All of our straps are designed with simplicity and fashion in mind. Every strap can easily be swapped using the easy-to-remove strap clip found on the back of each strap near the watch dial.
Changing the straps requires no additional tools. To remove your strap, gently pull the strap clip inward and the strap will become loose. Place your strap back into place and pull on the strap clip to reposition your strap on the watch. Exercise caution when maneuvering the strap clip. If it falls out of the strap, it can easily be placed back in.
To adjust the size of your stainless steel strap, place your watch on a flat surface. On the bottom strap, you will find a strap sizer. On the strap sizer is an engraved arrow. Using the provided sizer tool, place the sizer tool inside the opening and pull away from the strap sizer. Once the strap sizer is unlocked, adjust the size to best fit your comfort. Lock the strap sizer in place by firmly pressing down on the strap sizer.
1. Our stainless steel straps are adjustable and are made to fit all. 2. Our genuine leather straps are designed to fit most. If you find that the leather strap does not fit you, please contact us using our contact form.
Make sure to keep it as dry as possible at room temperature. The dial is water-resistant up to 3 ATM, meaning it is resistant to splashes and rain. Avoid prolonged exposure of the genuine leather strap to water. Keep your timepiece in a safe location away from harsh environments such as extreme heat that can damage your timepiece.
Yes! Contact us at marketing@alikco.com for inquiries. In your email, include any social media accounts, picture samples, and other relevant information.
Yes. For every watch sold, we will be donating funds towards the development of wells in underprivileged areas around the world. Learn more about our efforts HERE.
We focus our efforts on building the economy in the local areas, that is why we work hard to include local organizations by working with a trusted non-profit humanitarian organization. Learn more about our non-profit collaborators HERE.
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